Faq’s
POPULAR QUESTIONS
Find answers to common questions and get clarity on our services.
All sales are final on non-damaged or non-defective items. As a made-to-order business, we cannot offer returns, refunds or exchanges except in cases of visible damage or defect.
Please contact us at info@equestrianpov.com within 7 days of receiving your item. Include your order number and photographic evidence of the damage or defect. We will evaluate your request and notify you if refund is approved.
Approved refunds will be processed to your original payment method within 10 business days. Please allow additional time for your bank or credit card company to process the refund.
EU Exception: If your order is shipped to the EU, you have 14 days to cancel or return your order for any reason. Items must be returned in their original condition with proof of purchase.
If you have interest in returns or refunds and have questions about it, don’t hesitate to reach us by info@equestrianpov.com
If the item is marked “out of stock”, we will try to replace it as soon as possible.
We do not accept reservations or orders for items that are already sold out.
We apologize in advance for what happened!
If this happens, please contact us via email at info@equestrianpov.com We will help you as soon as possible.
We accepts payments via credit card, ATM, PayPal, Google Pay and Apple Pay.
We use different POD plataforms, so it’s posible that in your check out you see diferent shipping costs.
Once you place your order, you will receive a confirmation email, at the email address you provided, with a summary of the order.
Once your order has been shipped, you will receive a tracking link, which you can check at any time until delivery. Don’t forget to also check your spam/junk folder, as our emails may end up there.
Since products are produced on demand, you have to consider their production and shipping time. Therefore, the estimated expected time, depending on your location, can be between 5 and 20 working days.
It’s also posible that if you choose different products, they don’t arrive together in the same time. That will happend if you choose products from diferent plataforms that we use.
If you have any questions, please do not hesitate to contact our customer support via email at info@equestrianpov.com
We ship globaly. However we don’t ship for a few contries due forced circumstances or natural disasters.
We don’t ship to some countries because of legal restrictions or shipping carrier limitations.
The list of restricted countries may change depending on world events, but for now, we don’t ship to the following destinations:
- Crimea, Luhansk, and Donetsk regions in Ukraine
- Russia
- Belarus
- The Gaza Strip region in Palestine
- Ecuador
- Cuba
- Iran
- Syria
- North Korea
Please note that Russia’s war in Ukraine severely limits shipping to Ukraine. For now, we’re only able to ship products fulfilled in our Latvian facilities.
Additionally, our shipping carriers have a list of countries where they temporarily don’t offer international shipping due to circumstances like natural disasters and other service disruptions. You can review the up-to-date information on the USPS homepage.
Please note that the list of countries where we or our shipping carriers don’t offer international shipping may change.
The costs of shipment can change depending of your location.